Then make the store return window 14 days as well, so it’s simple and consistent.

Use this version:

Fittedlink Refund & Returns Policy

We want you to be happy with your Fittedlink order. If you change your mind or there is a problem with your purchase, the following returns and refund policy applies.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unworn and unused
• Unwashed
• In their original condition
• Returned with any original tags attached

Please take reasonable care of items while they are in your possession.

Your Right to Cancel

If you are a UK consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods, subject to the exceptions provided by law.

After notifying us that you wish to cancel, you then have a further 14 days to return the goods.

How to Make a Return

To request a return, email info@fittedlink.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide you with the relevant return instructions.

Please do not send items back without contacting us first.

Return Shipping

Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

We recommend using a tracked delivery service when returning your order.

If you receive a faulty, damaged or incorrect item, please contact us at info@fittedlink.com so we can arrange the appropriate resolution.

Refunds

Once your return has been received and inspected, we will let you know whether the return has been accepted.

Approved refunds will be issued to your original payment method.

Where you are exercising your statutory right to cancel, refunds will be made in accordance with UK consumer law.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Original Delivery Charges

Where required under UK consumer law, we will refund the standard delivery charge paid when an entire order is cancelled within the statutory cancellation period.

Any additional cost paid for an enhanced or express delivery service may not be refundable beyond the cost of our standard delivery option.

Items That Cannot Be Returned

Certain items may be excluded from change-of-mind returns where permitted by law, including:

• Personalised or custom-made items
• Gift cards, where applicable
• Other products that are exempt from cancellation rights under applicable law

This does not affect your rights if an item is faulty, damaged, misdescribed or otherwise not of satisfactory quality.

Exchanges

If you would like a different size or product, please contact info@fittedlink.com.

Depending on stock availability, we may ask you to return the original item and place a new order rather than processing a direct exchange.

Faulty or Incorrect Items

If you believe an item is faulty, damaged or incorrect, contact us as soon as possible at info@fittedlink.com with your order number and details of the issue.

Where appropriate, we may ask for photographs to help us resolve the issue.

Your statutory rights are not affected.

Contact Us

For any questions regarding returns or refunds:

Fittedlink
info@fittedlink.com
www.fittedlink.com

This policy does not affect your statutory rights under UK consumer law.