Returns

Fittedlink Refund Policy

At Fittedlink, we prioritize your satisfaction and strive to offer the best shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Refund Eligibility

  1. Time Frame: You can request a refund within 30 days of receiving your order.
  2. Condition: Items must be in their original condition, unworn, unwashed, and with all original tags attached.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all refunds.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards
  • Final sale items
  • Personalised or custom-made products

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our customer service team at info@fittedlink.com with your order number, item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will review your request and, if eligible, will provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s).
  3. Shipping: Send the item(s) back to us as instructed. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Processing Refunds

  1. Inspection: Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
  2. Refund Issuance: If approved, your refund will be processed and a credit will be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund within the specified time frame:

  1. Check Your Account: Verify your bank account or credit card statement.
  2. Contact Your Bank/Credit Card Company: It may take some time before your refund is officially posted.
  3. Contact Us: If you’ve done all of the above and still have not received your refund, please email us at info@fittedlink.com for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@fittedlink.com.

Legal Rights

This refund policy does not affect your statutory rights under UK law.

For more information or any questions, please contact us at:

Fittedlink Customer Service
Email: info@fittedlink.com
Website: www.fittedlink.com

Thank you for shopping with Fittedlink!

This policy ensures compliance with UK consumer protection laws and provides clear instructions for customers seeking refunds.